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Shipping Information

 *All items will be shipped within 1-3 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself. 

*All Domestic and international orders ship USPS priority. For domestic orders we charge a flat rate of $10 and $30 for all international orders. Please note: A Signature is required upon delivery of all orders.  

*Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be prepared. 

*Please allow up to 5 business days for your order to be shipped during sales. Ex; Black Friday & Holiday sales. 

*You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.

*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received. 

*We are only able to ship to the address provided during checkout.



*All international packages may require additional processing time.  

*Her Kloset is not responsible for addition shipping and/or custom charges incurred by customer when importing goods. 

*If package is returned to HK due to unpaid charges. We will not issue a refund and reshipment charges will apply. 

************************** ALL ORDERS ARE FINAL*******************************

*If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of $7 due prior to reshipment. 

*Once a item has shipped we are unable to make charges to shipping address. In this case, please contact USPS to make any address changes. 

*We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect. 

*If your tracking information stated “notice left” please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned back to us. 

*If your tracking information states delivered and you believe this to be a error. Please contact your local post office. 



*Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information. 

*If a address error is made. Please email HK within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made. 

*If your order is retuned back to us and you choose not to pay your reshipment fee a refund will not be processed. 

*You will be contacted via email when your rerouted package is delivered and processed into a warehouse. 



*Her Kloset offers returns for store credit ONLY ( NO REFUNDS NO EXCEPTIONS).

*Once orders are placed no changes or cancellations can be made. Customers must contact us within 7 days of receiving order to receive store credit. After the 7th day the item is considered final sale. 

*Please note: store credit based on return does not include shipping charges, unless the return was a result of Her Kloset's error.  Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. Please email to request to return. 


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